## Accessibility This page outlines our commitments to digital accessibility across Europe and states the compliance status of this website with applicable regulations and standards, including the [EU Web Accessibility Directive (Directive (EU) 2016/2102)](https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX:32016L2102) and the [Web Content Accessibility Guidelines (WCAG).](https://www.w3.org/TR/WCAG22/) ### What Is Digital Accessibility? Digital accessibility refers to a set of best practices—functional, visual, technical, and editorial—that ensure digital content (websites, mobile applications, PDFs, etc.) is usable by all, including people with disabilities. An accessible website allows users to: - Customize the display (e.g., enlarge text, change fonts, adjust contrast, disable animations) - Navigate with assistive technologies (e.g., screen readers, braille displays) - Use the site without a mouse (via keyboard, switches, or touch screen) - Access video/audio content through captions or transcripts - And more ### Our Commitments Veolia is committed to making its digital services—websites (internet, intranet, extranet), mobile apps, software, and public-facing digital infrastructure—accessible to everyone, in compliance with the [EU Web Accessibility Directive ](https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX:32016L2102)and [WCAG 2.1 AA standards](https://www.w3.org/TR/WCAG21/). ### Action Plan 1\. Audit and Evaluation - A preliminary (non-exhaustive) audit was conducted in February 2025 - Key accessibility gaps were identified and documented 2\. Strategic Planning - A multi-year accessibility plan will be published on this page - Objectives are defined on a short-, medium- and long-term basis 3\. Training and Awareness - An accessibility training session (led by Idéance) is planned for webmasters, content managers, and technical teams across Europe - An internal awareness campaign will be launched for all digital content creators 4\. Progressive Compliance - Corrections will be prioritized based on audit findings - A clear implementation schedule will be published 5\. Ongoing Monitoring - A regular monitoring process will be established - Periodic audits will track progress and detect new issues 6\. Communication and Transparency - This accessibility statement will be updated regularly - Users will be informed of progress and initiatives 7\. Technology and Regulatory Watch - Updates on accessibility standards and European regulations will be monitored - Our digital platforms will evolve to remain compliant with future EU accessibility requirements ### Compliance Status This temporary statement applies to the website [www.birmingham.veolia.co.uk](https://www.birmingham.veolia.co.uk/) As of today, this website is partially compliant with WCAG 2.1 AA due to certain accessibility issues still under review and correction following the audit conducted in February 2025. Full compliance is a priority, and ongoing improvements are underway. ### Establishment Date This accessibility statement was created on November 19, 2024, and last updated in May 2025. ### Feedback and Contact If you experience any difficulty accessing content or services on this website, please contact us: Via our contact form: [www.birmingham.veolia.co.uk/contact](https://www.birmingham.veolia.co.uk/contact) We aim to respond within two weeks maximum. ### Legal Remedies If you are not satisfied with the response or the issue remains unresolved: ### Contact the National Enforcement Body Each EU Member State has designated an authority to monitor and enforce the Web Accessibility Directive. Find your national contact point: 👉[ https://digital-strategy.ec.europa.eu/en/policies/web-accessibility#monitoring](https://digital-strategy.ec.europa.eu/en/policies/web-accessibility#monitoring) #### Or Contact a National Equality Body or Ombudsman Depending on your country, you may also file a complaint through your national equality body or human rights institution. EU directory: 👉